Refund and Returns Policy

Refund and Returns Policy for SalviaDivinorum.com Website

Effective Date: 2023-08-05

At SalviaDivinorum.com, we strive to provide our customers with high-quality Salvia Divinorum products and excellent customer service. However, we understand that there might be instances where you may need to request a refund or return. This Refund and Returns Policy outlines the conditions under which you can apply for a refund or return of your purchase. By making a purchase on our website, you agree to the terms and conditions outlined below.

Refund Policy:

1.1. Damaged or Defective Products: If you receive a damaged or defective Salvia Divinorum product, please contact our customer support team within [number of days, e.g., 7 days] of receiving the order. To process the refund, we may require photo evidence of the damage or defect. Once verified, we will issue a full refund to your original payment method.

1.2. Non-Delivery: In the event that your order does not arrive within the estimated delivery timeframe, please contact our customer support team. We will investigate the matter and either resend the order or issue a full refund if deemed necessary.

1.3. Unopened and Unused Products: If you wish to return an unopened and unused Salvia Divinorum product, you may do so within [number of days, e.g., 30 days] of receiving the order. Please note that return shipping costs will be the responsibility of the customer. Once we receive the returned product and verify its condition, we will issue a refund to your original payment method, excluding the initial shipping charges.

Returns Procedure:

2.1. To initiate a return or refund request, please contact our customer support team. Provide your order details, including the order number and the reason for the return or refund request.

2.2. Our customer support team will review your request and guide you through the returns process, if applicable. Please ensure that the product is properly packaged to prevent damage during return shipping.

2.3. Upon receipt and inspection of the returned product, we will process the refund or replacement as per our Refund Policy conditions.

Exclusions:

3.1. Consumed or Altered Products: We cannot accept returns or issue refunds for Salvia Divinorum products that have been consumed, altered, or partially used.

3.2. Legal Restrictions: It is your responsibility to ensure that the purchase and possession of Salvia Divinorum products are legal in your jurisdiction. We will not issue refunds or accept returns if the products are seized by customs or law enforcement due to legal restrictions.

Contact Us:

If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team.

Please note that this Refund and Returns Policy may be subject to updates or changes. The most current version will be posted on our website, and the effective date will be revised accordingly.

By making a purchase on our website, you acknowledge that you have read and understood this Refund and Returns Policy and agree to its terms.